Terms and condition

General information

The National Museum of Iceland museum online store has the permission to withhold orders if there appears to be wrong information regarding pricing. Also, permission to change prices or stop selling products without any further notice. If order has already been placed, we will notify changes in price before shipping the order.

Online orders and shipping

The National Museum of Iceland, museum store will arrange your order as soon as payment has been approved, often within 48 hours, although not on weekends or holidays.  Confirmation will be sent to the customer by e-mail.

All orders are shipped by Posturinn their terms regarding delivery, guarantee and transport apply to all shipments. The National Museum of Iceland will not be held responsible if products are damaged during transport. If there is damage to the shipment, all responsibility will be with the transporter.

Shipping cost and prices

Shipping cost will be added to the order before final payment is made. Shipping cost is set by posturinn.is. and will be shown at the end of your order.  If you choose to pick up at the Museum store, Suðurgata 41, 101 Reykjavík Iceland, no shipping cost will be added.

All prices are in Icelandic kronur ISK. we show the total cost with Icelandic VAT and shipping in the final steps of your order. Customs duties and import taxes for your order may vary from country to country. You are responsible for these charges and they are not included in shipping costs.

In case of another currency credit card, the charge will depend upon the exchange fee/rate of ISK vs. the currency of the card. The Museum store cannot be hold responsible for the cards exchange fee/rate. Prices are shown with the disclaimer that there can be mix up in product description, images or pricing. If that occurs The National Museum of Iceland has the permission to cancel all orders that do apply within that field. All items offered are subject to availability at the time of ordering.

Terms of guarantee and return

If you are not entirely satisfied with your product, we will be happy to exchange or refund it within 30 days after the products has been shipped and returned to the Museum store. 

The product must be in perfect condition and in the original packaging along with the receipt, for proof of purchase. If there is something wrong with the product or it is defaulted, The National Museum of Iceland will pay for the return shipping. The Museum store will not compensate for returned packages lost in the return shipping

Please contact the Museum store phone 530-2203 (or +354 5302203 from outside Iceland) or e-mail verslun@thjodminjasafn.is to find out how to make the exchange. This does not affect your statutory rights.

Payment

The National Museum of Iceland, online shop accepts credit cards. All cards transaction goes through safe payment site by Borgun.is. The National Museum of Iceland will never get your cards information.

Personal information

We honor full personal privacy. The National Museum of Iceland will under no circumstances give your personal information to a third party, we ask only for the information necessary to process your order properly.  These include contact information such as name, address, telephone number and e-mail address - and any account or credit card information necessary for completing your payment.

The Museum store will only pass information on to the shipping/delivery company to enable it to deliver the goods to its destination.  No sensitive information will be passed on.

Governing law

The Museum store operates in accordance with Icelandic law and regulations and is therefore subject to Icelandic jurisdiction if disputes may arise.

Product descriptions

The National Museum of Iceland replicas have been carefully made to recreate the look and feel of the original object and, in most cases, will reflect the damage or ageing of the original object. Every effort is made to be as accurate as possible in our descriptions, specifications, color and prices, however, these may change due to circumstances beyond our control. Sizes are given as a guide only.